Frequently Asked Questions
Everything you need to know about our premium craft jerky, shipping, and quality standards.
What is the shelf life of your jerky?
Our jerky is vacuum-sealed to maintain peak freshness. Unopened bags typically stay fresh for 12 months. Once opened, we recommend consuming the product within 3 days or refrigerating it to maintain texture and flavor.
Where do you source your meat?
We pride ourselves on quality. All our beef is 100% grass-fed and sourced from local sustainable farms that do not use added hormones or antibiotics.
Is your jerky gluten-free?
Many of our flavors are gluten-free; however, some traditional recipes use soy sauce that contains wheat. Please check the specific ingredient list on each product page for allergen information.
How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order ships.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with your order or the quality is not up to standard, please contact our support team within 7 days for a replacement or refund.
Do you offer bulk or wholesale discounts?
Yes! We offer tiered pricing for bulk purchases and have a dedicated wholesale program for retailers. Please visit our 'Wholesale' page or contact our sales team for more information.